The set of human systems necessary for action in this complex, unpredictable set of conditions, combining rationalization with human agency, learning and adaptation, is as different from managed systems and perfect markets as the new Toyota is from the old General Motors, or as the Internet now is from AT&T then. The hallmarks of these newer systems are: (a) location of authority and practical capacity to act at the edges of the system, where potentialities for sensing the environment, identifying opportunities and challenges to action and acting upon them, are located; (b) an emphasis on the human: on trust, cooperation, judgment and insight; (c) communication over the lifetime of the interaction; and (d) loosely-coupled systems: systems in which the regularities and dependencies among objects and processes are less strictly associated with each other; where actions and interactions can occur through multiple systems simultaneously, have room to fail, maneuver, and be reoriented to fit changing conditions and new learning, or shift from one system to another to achieve a solution.
—Complexity And Humanity . Freesouls
Love it. So much that I bought the book. It’s on my desk if you want to take a look at it. Excellent work. Generous people. Need more of that.