The Canadian Telecom Complaints Commission

















I find this development simply stunning. Following the recommendation of the Telecom Review Panel to create a new complaints agency, Industry Minister Maxime Bernier announced in April that he was calling on the telecom industry to work with the CRTC to establish an independent telcommunications consumer agency. This is not working with the CRTC, however. This is creating a new corporation, handpicking an interim Commissioner, placing the incorporating lawyer along with lawyers from Telus and Bell on the board, and presenting the Commission as a done deal to the public.—The Canadian Telecom Complaints Commission